Refund Policy
Effective Date: July 2025
At Equanimity Counselling North East, we value the time and commitment involved in counselling. This Refund Policy explains how cancellations, rescheduling, and refunds are handled.
1. Session Bookings
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All counselling sessions must be booked in advance through email or phone.
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Payment is required in advance.
2. Cancellations and Rescheduling
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More than 24 hours’ notice: You may cancel or reschedule your session without charge. Any payment made will be carried forward or refunded.
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Less than 24 hours’ notice: The full session fee will be charged, and no refund will be issued.
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Non-attendance (“no-shows”): Sessions missed without notice will be charged in full.
3. Refunds
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Refunds (where applicable) will be processed within 5–10 business days using the original method of payment.
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Block bookings or prepaid sessions are refundable only for sessions not yet attended, subject to the cancellation terms above.
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Refunds are not available for completed sessions.
4. Therapist Cancellations
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If we need to cancel a session, we will offer an alternative appointment as soon as possible.
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If rescheduling is not suitable, you will receive a full refund for the cancelled session.
5. Online and Remote Sessions
Refund terms apply equally to face-to-face, online, and telephone counselling sessions.
6. Exceptional Circumstances
We understand that emergencies happen. At our discretion, we may waive cancellation charges in exceptional cases.
7. Contact Us
For questions about cancellations or refunds, please contact us:
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Phone: 07704784581